'Absolutely disgusting,' say Verizon customers after woman gets $10 surcharge – for paying a 16 cent bill | 3DBADW8 | 2024-02-11 19:08:01
The client took to TikTok to share her frustrations concerning the state of affairs.
A WOMAN was handed a $10 surcharge on a 16-cent invoice after she contacted Verizon to question the cost.
The client took to TikTok to share her frustrations concerning the state of affairs.
Consumer @estrangedaunt explained in a video what occurred with Verizon and advised the company, "Give me my $10 again."
"I acquired a bill for 16 cents from Verizon," she explained, noting that it was by way of an e mail not within the form of a standard invoice.
After trying to log into her Verizon account and being unable to, the client referred to as the company to ask concerning the $zero.16 invoice.
The "individual on the telephone couldn't tell me," she explained.
"I stated, 'I can't log into my account I'm just gonna pay this though because I don't wanna get a late payment for 16 cents' they usually stated 'okay yeah positive' no drawback.
"That they had me pay after which after I pay they advised me that I used to be going to need to pay $10 for that."
"Hey Verizon, give me my $10 again" she added within the caption to the video.
Viewers referred to as the move by the company "absolutely disgusting" and "petty."
"Call again converse to a supervisor for a credit score, that's completely disgusting get ur a refund or threaten to shut ur account is the principal," one individual wrote.
"Looks like a reasonably simple cause to modify carriers to me. Verizon clearly doesn't want their clients," one other added.
<!-- End of Brightcove Player --> Within the comments, the Verizon customer explained that she did name again and was requested to pay much more.
"I referred to as again and was initially advised that they are unable to refund an quantity of less than $25 and that I might pay $15 more dollars to have $25 refunded," she stated.
The TikToker added that she had already switched to a different firm however even when she had not, the cost debacle "would have sealed the deal."
The U.S. Sun has reached out to Verizon for comment.
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