Furious Aussie Open fans demand refunds after shocking statement from tournament organisers

New Photo - Furious Aussie Open fans demand refunds after shocking statement from tournament organisers

Furious Aussie Open fans demand refunds after shocking statement from tournament organisers


Aussie tennis fans have demanded refunds after being locked out of marquee matches at the Australian Open because the tournament's new virtual queue technology crashed. John Cain Arena and Margaret Court Arena uses a virtual queue system to manage unreserved seating at the Australian Open. Introduced in 2024, this system allows fans with ground passes to scan a QR code displayed at the arenas, adding them to a waitlist. When seats become available, fans receive an SMS notification and have 30 minutes to claim their spot.
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